Interventions

• Communication Techniques
• Five Promising Practices
• Improving Patient-Provider Communication
• Teach-Back 

One word can make a difference - using the word "some" may be more effective!  To learn more, read: Reducing Patients' Unmet Concerns in Primary Care: the Difference One Word can Make. Heritage J, et al. J Gen Int Med 2007:22;1429-1433.

• "Do you have any other concerns you would like to discuss today?"
• "Do you have some other concerns you would like to discuss today?"

Links

• AHRQ Informed Consent and Authorization Toolkit for Minimal Risk Research
• AMA Universal Precautions
• AMA Health Literacy Educational Kit
• Commonwealth Fund Report
• Health Literacy Curricula, Andrew Pleasant
• Health Literacy Missouri
• Health Literacy Online Training module (CDC)
• MLA Toolkit
• Pfizer Health Literacy Tool Kit
• Pharmacy Toolkit
• Project Red Toolkit (Discharge Instructions)

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